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Frequently Asked Questions

Have pre-sales questions ? Here we answer the most faq about Sonaar. If you have additional questions,  contact us via the live chat.

Sonaar is a leader in WordPress development dedicated to the music industry. We have been building WordPress Themes for 10 years and tend one of the largest customer bases of any company in the market. We are strategic thinkers, technical wizards, interactive designers and artists; all committed to usability, creativity, simplicity and authenticity.

If you cancel your subscription, then your account will remain active for the remainder of your one year term. After that, you will lose access to the members area, theme updates, tech support and all new themes. You may continue using the themes that you have already downloaded forever.

If you sign up for 1 year membership or lifetime membership, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme. If you buy a single theme license, then you can use the theme for a single domain only.

Yes, you can upgrade at any time after signing up. Go to your account
> View Licenses > Upgrades.

Yes. If you cancel any time before your next payment date, you’ll continue receiving support and updates and your account will remain active for the remainder of your one year term.

Updates include bug fixes, security patches, new features, and compatibility with new versions of WordPress and some third-party products. They can be installed automatically or downloaded manually from your account.

Yes, the documentation and knowledge base are available from the support area.

We at Sonaar want you to be completely happy with your purchase. We offer no-questions-asked refunds to all customers within 14 days of your purchase. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member. If you have any questions or concerns please send us an email.

While our themes should work fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our themes are coded excellently and that any plugin that also uses coding best practices should play well with our themes. If you run into any problems, let us know so that we can look into it. We also offer a 14-day money back guarantee just in case you discover that one of your third party plugins isn’t working and you decide to use a different theme instead.

Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you need a truly great web hosting that is optimized for WordPress and our themes, contact us today.

Our themes are very flexible. You can change every aspect of them: Colours, Logos, Texts and images in manner that nobody will know that you are using a Sonaar Theme 🙂

Our themes are powered by WPBakery Page Builder (Formerly known as Visual Composer) WordPress plugin (worth $45 but included for free within our themes). It allows you to design a web page using a drag and drop editor. So to add modules to your homepage by example, you simply add new elements and widgets and drag and drop in the order you want them to be displayed. It’s pretty easy but it requires a little learning curve. You can learn more about Visual Composer and watch videos here.

In addition, we have included another premium and powerful plugin called Essential Grid (worth $26 but included for free within our themes) which allows you to display various content formats in a highly customizable grid. Possible applications range from albums and discographies, blogs, photos and videos galleries, WooCommerce products and social media streams. You can see some usage example here.

Finally, all our themes come also with Slider Revolution (worth $25 but included for free within our themes) to manage and make unique sliders and stunning-animated hero banners. More infos about Revolution Slider.

Yes. You can modify the code as much as you like after purchase. Each of our themes includes a sample child theme so you can customize the theme and keep the automatic updates safe.

We can either recommend you to someone that can help or if time allows, our team may be able to do the customizations. Feel free to contact us in regards to changes to your theme beyond the scope of our support.

Not at this time but we’ve partnered with CloudWays. Its one of the most solid web hosting in the world right now. It’s a very good host and cheap too. They specialize in WordPress and their tech support is exceptional and absolutely free ! Learn more about CloudWays

No at this time but it’s coming soon. Contact us if you’re interested.

Need additional help ?

Don’t miss our knowledge base to find solutions. You can also contact us for any questions.

Visit the knowledge base Contact us via email